NBA Jersey FAQ: Sizing, Shipping & Returns

Yes. ProKit is a basketball store. Every team in the NBA has its own collection, and we do not carry football, baseball or hockey. That focus is deliberate — it is why the basketball range goes as deep as it does.

Our jerseys are premium fan versions and replicas, made to classic sportswear patterns. They are built for wearing and washing through a full season rather than for display, and they are priced accordingly.

If a size is not shown as available on the product page, we do not have it in stock at that moment. Email fanservice2026@outlook.com with the jersey you want and the size you need and we will tell you whether more is coming.

No. ProKit is an online-only store, which is what lets us hold stock across all 30 teams instead of a single city. Everything ships to you from our warehouse.

Measure your chest at the fullest point, then compare that number against our sizing guide. Do not go by the label on a shirt you already own — cuts change between seasons and between fan-cut and athletic-cut jerseys.

Go up. A basketball jersey is meant to sit loose, and slightly roomy looks correct while slightly tight does not. This matters most on customised jerseys, which cannot be swapped once the name and number are printed.

Wash cold and air-dry and yours will keep its shape and its print. Hot water and a tumble dryer are what cause printing to crack and fabric to pull in, so avoid both even on a jersey you wear constantly.

Mostly, but not perfectly. Different manufacturing runs and different seasons can sit slightly differently even where the label is identical, so treat the chart as your baseline and check the individual product page notes where we have flagged a variation.

Orders are prepared in 1–3 business days. You will get a confirmation email the moment your parcel leaves the warehouse.

Delivery takes 7–21 business days. It varies by destination, so the same dispatch date can produce two different arrival dates for two different addresses.

Shipping is calculated at checkout based on your address and the size of your order. Any free-shipping threshold currently running is shown in the banner at the top of the site — that banner is always the current figure.

Yes, we ship worldwide. Duties and import taxes are set by your own country and are not included in what you pay us, so check your local rules before ordering if that matters for your budget.

Yes. Every dispatch comes with a tracking reference by email, and you can look it up any time on our order tracking page.

Email us with your order number and the item you want to return. We will confirm whether it is eligible and send you a return reference before you post anything. The full process is on our Returns & Exchanges page.

Yes, for non-customised jerseys, as long as it is unworn with the tags still attached. Tell us the size you need and we will confirm what is available before you post anything back.

Customised jerseys with a name or number printed cannot be returned or exchanged, because they cannot be resold. This is the single most common reason a return gets refused, so please check your size carefully before ordering a custom jersey.

That depends on why the item is going back. If we sent the wrong item or it arrived damaged, we cover it. If you have changed your mind or ordered the wrong size, return postage is yours. The returns page sets out both cases.

Yes, on any product listed as customisable. Enter the name and number exactly as you want them printed — capitalisation, spacing and punctuation are reproduced as you type them, and we cannot change them after the order is placed.

Custom printing adds 3–21 business days before dispatch, and then delivery runs at the usual 7–21 business days after that. Plan from the total, not from either number alone.

No. A jersey printed with a name and number is made for you specifically and cannot be resold, so custom orders are final. Check the sizing guide before you commit.

Check the tracking link first — if it shows movement, the parcel is on its way. If the reference has not updated for a while, email us the order number and we will open a trace with the carrier.

Email fanservice2026@outlook.com with your order number and a photo of what arrived. We will sort out a replacement or a refund rather than asking you to work through the return process for something that was our error.

Email fanservice2026@outlook.com. We reply within 24–48 hours, and you will always get a person rather than an automated reply.