Track Your ProKit Order: Shipping Status & Updates
Look up your parcel with the tracking reference from your dispatch email. One box, both carriers and postal services, no account needed.
01Look up your parcel
Enter the reference from your dispatch email. It usually starts with two letters and ends with two, and it is case-insensitive.
Paste the reference exactly as it appears in your dispatch email, including the letters at the start and end.
02Reading the tracking
Tracking statuses read differently depending on whether the parcel is still in the origin country or has reached yours, and the wording changes again once a local carrier takes over. This is what the common ones actually mean.
| What you see | What it means | Action needed |
|---|---|---|
| Label created / order received | We have generated the reference but the parcel has not been scanned yet | None — this is normal on day one |
| Accepted / collected | The carrier has the parcel and has scanned it into their network | None |
| In transit / departed facility | The parcel is moving between sorting centres | None |
| Arrived at destination country | It has landed and is queued for customs or local handling | None, but customs can pause it |
| Customs clearance | Your country is assessing the parcel for import charges | Wait; if a fee is due the carrier will contact you |
| Out for delivery | It is on the van today | Make sure somebody can receive it |
| Delivered | The carrier has completed delivery | Check your usual safe place first |
| No further information | The reference is quiet — often between handovers | Wait a day, then email us |
What each status means and whether you need to do anything.
03When tracking has not updated
If nothing has moved, it is worth asking us. We can open a trace with the carrier, and carrier-side systems show more detail than the public tracking page you and I both look at.
Reference typos account for a good share of "no information" results. Copy and paste it rather than retyping it.
First scans and handovers both create quiet gaps. A quiet reference on day one or two is not yet a problem.
If it has been quiet for a while, send us the order number at fanservice2026@outlook.com and we will chase the carrier from our side.
The carrier investigates, and we keep you updated with whatever they come back with rather than leaving you to keep refreshing.
04Common questions
I never got a tracking email. What should I do?
The tracking says delivered but nothing arrived.
Tracking has said the same thing for days.
Can I change the delivery address now?
Do I need an account to track?
05Still need help?
If the tracker will not load — usually an ad-blocking extension getting in the way — you can look the reference up directly at 17track.net, or simply email us and we will check it for you. Either way you will get an answer from a person.
Parcel gone quiet?
Send us your order number and we will find out what the carrier is actually doing with it.
